Return Policy

Return Policy

Shop with
Complete Confidence.

We offer a 14-day return window. Your experience matters — if anything isn't right, we are here to make it right.

For Account Holders

Registered Customers

Sign in to your hannari account to submit a withdrawal or return request. We'll provide instructions as soon as possible.

Sign In & Request Return

For Guest Checkout

Guest Customers

Purchased as a guest? Contact us directly via the form and we will process your request manually, quickly.

Submit Return Request

Return Timeline

14
Days

Standard Return Window

Returns are accepted within 14 days of receiving your item. The piece must be returned in its original condition with our hannari tag attached and unremoved. Return shipping is at the buyer's expense for personal-preference returns.

14+
Days

Extended Returns (Special Cases Only)

After 14 days, returns are only accepted in two circumstances: (1) the item is proven counterfeit by the brand via official written documentation, or (2) the item has significant damage that was not disclosed in our listing. In both cases, we cover all costs.

Return Conditions

  • Item must be returned in the same condition as received, unworn and unaltered.
  • The hannari tag must remain attached. Removal of the tag voids the return.
  • For authenticity disputes, a written document from the brand is required (not third-party reports).
  • When the return is due to our error or a fault, we cover item cost, outbound shipping, and return shipping in full.
  • We will guide you through the exact process once your request is received.

Received something unexpected? Reach out and we'll make it right — that is our commitment.

Contact Our Team